O999's Privacy Policy — Your information is safe with us

O999 (https://o999.bio) is a trusted online gaming platform in Bangladesh. We believe your personal information belongs to you — and keeping it safe is our responsibility.

This Privacy Policy ("Policy") applies to all services, websites, mobile applications, and related offerings of the o999 platform. By registering on or using o999, you are deemed to have accepted this Privacy Policy.

This policy is built on Bangladesh's applicable data protection laws and international best practices. We want you to know just how seriously we take every piece of information you share with us.

O999 only collects information that is strictly necessary. Requesting unnecessary or excessive data goes against our policy.

Directly Provided Information

Information you provide directly when registering or using our services:

• Full Name & Date of Birth
• Mobile Number & Email Address
• Residential Address
• National ID or passport number (for KYC verification)
• Payment method details (Mobile Banking, Nagad, Rocket number)
• Your chosen username and password

Automatically Collected Information

Information collected automatically when you use the platform:

• IP Address & Device Type
• Browser Information & Operating System
• Login & Logout Time and Date
• Gaming Activity & Transaction History
• Cookies & Session Data

O999 uses collected data only for specific, clearly defined purposes. Your information will never be used in ways that are inconsistent with this privacy policy.

• Service Delivery: Managing accounts, processing deposits and withdrawals, and maintaining gaming services.
• Identity Verification: Verifying age and identity to prevent minors from accessing gaming.
• Security: Detecting and preventing fraud, multi-accounting, and system abuse.
• Customer Support: Resolving issues, handling complaints, and providing support.
• Service Improvement: Analysing user experience to make the platform better.
• Legal Liability: Sharing limited information in response to valid requests from law enforcement agencies.
• Contact: Sending you offers, updates, and important notices with your consent.

O999 is highly cautious about sharing your personal data with third parties. Information may only be shared in the limited circumstances outlined below:

Payment Providers

Limited financial information is shared with Mobile Banking, Nagad, Rocket, or banks as needed to process transactions. These third parties operate under their own privacy policies.

Technology Partners

Limited data may be shared with trusted technology providers to operate the platform — strictly for service delivery purposes and nothing else.

Legal Obligations

Information may be shared pursuant to a court order or a valid request from a law enforcement agency. Only the specific information requested will be provided.

O999 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie Types

• Essential Cookies: Required to maintain login sessions and core platform functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Helps us understand and improve how the platform is used.
• Security Cookies: Used to detect fraud and keep sessions secure.

Cookie Control

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect some platform functionality.

O999 uses industry-leading security technology to protect your data. Our security team is active 24/7.

• 256-bit SSL/TLS Encryption: All data transfers are secured.
• Encrypted Database: Stored data is held in encrypted format.
• Two-Factor Authentication: An additional layer of protection for your account.
• Regular Security Audits: Regularly audited by third-party security experts.
• Suspicious Activity Monitoring: Our AI-powered system detects and flags unusual login activity.
• Data Backup: Regular backups ensure data integrity and availability.

As an o999 member, you have the following rights regarding your personal data:

To exercise any of these rights, submit a request to our support team. We will respond within 30 business days.

O999 does not retain your data longer than necessary. Each type of information has a defined retention period.

Once the retention period expires, data is securely deleted or anonymised. Certain data may need to be retained longer due to legal obligations.

O999 takes a strict stance on protecting minors (under 18). Our platform is strictly for adults only.

• Age verification at registration is mandatory.
• No information from minors is knowingly collected.
• If an underage user is identified, their account will be suspended immediately.
• If you believe your child has an account, please contact our support team right away.

O999 may update this privacy policy when necessary. We will notify you of any changes.

• For significant changes, notice will be provided via email or on the platform.
• The date of any changes will always be displayed at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you object to the updated policy, you may request to close your account.

The latest version is always available at https://o999.bio/privacy-policy. We recommend visiting this page regularly.

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please get in touch with us. Our data protection team is ready to assist you.

We will respond to your complaint within 30 business days. If a matter requires more time, we will inform you in advance.